Returns and Exchanges within 30 days of receipt: Must include copy of invoice and reason for exchange or return. Please allow up to 1 week for processing. No additional outbound freight will be incurred on your first exchange. In some cases we can ship immediately with approvals. For consumer show customers you must call for approval. Please return items to: Bottom Crawlers - Online: The return address is at the top of your invoice. When a product is damaged or in need of exchange please call or email ahead for approval:1-877-268-8866. All orders include a one-time free shipping exchange or return! This is free freight back to you! We understand sometimes it just doesn't fit, so if necessary we will ship your exchanged item free of charge. This is only good for one time, so you know ordering online won't cost you more. Our customer service e-mail is: cs@bottomcrawlers.com So that we can process the return manually, and ship out your item immediately. Information for Ordering: We accept Visa, MasterCard and American Express. You will be notified within 24 hours if an item you have ordered is out of stock. Currently we do not have a multiple shipping option. If you have multiple items going to separate shipping address, it is necessary to place separate orders. Or call and place the order over the phone. Place bottomcrawlers.com on your safe email list or you may not receive your confirmation of your online order. This however, has never stopped your order from shipping. For comments or suggestions: cs@bottomcrawlers.com Please remember if you have a problem, we want to know about it. If you just fell in love with one of our products, let us know too! Write an email or call us so we may continue to do it right or make it right! We value all comments.